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Surmado Help Center

Support docs for users who need answers now.

Start Here

New user onboarding and first-report setup.

Getting StartedWhich product should I use?Run your first AI Visibility report

Surmado Sites

Your managed website: the rebuild, approval, updates, and what your membership covers.

How Surmado Sites worksMemberships & pricingProduct page

Surmado Code Review

Automated code review on every PR. Setup, standards, and config.

Code Review FAQConfigure surmado-code-review.ymlProduct page

Understand Your Reports

Interpret Site Audit, AI Visibility, and Strategy outputs quickly.

Understanding Site Audit reportUnderstanding AI Visibility reportUnderstanding Strategy board

Troubleshooting

Fix common setup, report, and delivery issues.

Troubleshooting hubContact supportFAQ

Pricing & Credits

Understand billing, bundles, and plan differences.

Credits & pricingBundles & auto-refillRefund policy

API

REST API, webhooks, and intelligence tokens for developers.

Structured data & intelligence tokensAPI Integration Guide

Integrations

Automate Surmado with your favorite platforms.

ZapierMake.comn8nGoogle SheetsNotion

FAQ / Contact

Need a fast answer or human help? Start here.

Frequently asked questionsContact support teamEmail hi@surmado.com

Most used docs

Getting Started: Run Your First Surmado Report

Choose AI Visibility, Site Audit, or Strategy, buy a $50 report, and get results in about 15 minutes. Step-by-step onboarding for owners, agencies, and developers.

What Is Surmado Sites?

Surmado Sites is a managed website: Surmado rebuilds, hosts, monitors, and updates it for you. Free rebuild and preview, most ready within 24 hours and within 3 business days at the latest. Pro is $99/month billed annually (or $150 month to month); Pro+ is $199/month billed annually (or $250 month to month).

How to Read Your Surmado Site Audit SEO Report

Decode every section of your $50 Surmado Site Audit -- performance, accessibility, security, and SEO -- so you can assign fixes that actually raise your score.

How to Read Your Surmado AI Visibility Report

Learn what Presence Rate, Authority Score, Category Share, and Ghost Influence mean, plus the exact next steps to improve AI visibility.

Surmado API Integration Guide

Everything an external developer needs to create an API key, generate reports, and plug Surmado into automated workflows.

Troubleshooting Common Issues

Quick fixes for common Surmado issues. AI Visibility Presence Rate 0%, Authority Score null, Site Audit Overall Score low, Strategy recommendations conflict, Intelligence Token API 404, delivery delays. Symptom → diagnosis → fix format for fast resolution.