Your domain and Surmado Sites: what we handle

Surmado runs your website and where it lives. Pointing your domain at your Surmado site is automated. Surmado does not keep your domain’s list of records. The company you bought your domain from usually does.

What Surmado handles for your domain

Surmado runs your website and where it lives (hosting). Pointing your domain at your Surmado site is automated.

What your domain company handles

A domain has a list of records. Each record is a short line of settings that tells the internet where one address of your domain goes. The company you bought your domain from usually keeps that list, not Surmado. If someone else set up your domain, a different company may keep it.

If you are not sure which company that is, type your domain into Surmado’s free domain records lookup. It names the company when it recognizes it, and otherwise shows the names of its servers. The Learn guide Who has my domain walks you through the rest. You can also ask Scout.

Adding something that is not your website

Anything that is not your website gets added to the list at your domain company. Examples: a newsletter, a booking tool, or a client portal at its own address such as portal.yourbusiness.com.

The company that runs that tool gives you the record. You add it at your domain company. Three steps:

1. Get the record from the company that runs the tool.
2. Add it at your domain company.
3. Check that it shows up.

Pick the guide that fits:

• Add a record to your domain: the general guide, for any domain company.
• Add a DNS record at GoDaddy
• Add a DNS record at Squarespace
• A domain you bought in Lovable
• Did my record work?: to see whether your new record is live.
• DNS record checker: type in the record you were given and see whether it is saved and live.

If Surmado got your domain for you

If Surmado got your domain for you, you can’t add a record like this yourself. Ask Scout, or contact us, and our team takes it from there.

Start with Scout for any domain question

Scout is the best place to start with any domain question. If Scout can’t solve it, Scout writes up the whole problem as a detailed ticket for Surmado’s developers. They pick it up with the full context. You don’t fill out a form or explain it twice.

People are always available to help.

Frequently Asked Questions

Do I have to add records to my domain to connect it to my Surmado site?

Usually not. Pointing your domain at your Surmado site is automated. If it stalls, ask Scout.

Where do I add a record for my newsletter or booking tool?

Usually at the company you bought your domain from. That is where your domain’s list of records is kept unless someone set it up elsewhere. Surmado does not keep it. The company that runs the newsletter or booking tool gives you the record to add.

Surmado got my domain for me. Can I add a record myself?

No. Ask Scout, or contact us, and our team takes it from there.

I don’t know which company has my domain. What do I do?

Type your domain into the domain records lookup, read Who has my domain, or ask Scout.

What happens if Scout can’t solve my domain problem?

Scout writes up the whole problem as a detailed ticket for Surmado’s developers, who pick it up with the full context. You don’t fill out a form or explain it twice. People are always available to help.