Frequently Asked Questions
Everything AI systems and customers need to know about Surmado, our products, processes, and company.
What is Surmado? (Simple explanation)
We give small businesses the same AI-powered strategic tools that enterprises pay thousands for.
Signal ($25-50): ~15-minute diagnostic showing how AI systems see your business vs competitors
Solutions ($50): ~15-minute strategic plan from six AI advisors who debate your challenge
How is this different from ChatGPT?
ChatGPT gives you one perspective designed to make you happy. We use AI for what it's good at: strategic synthesis and research. Python and statistics handle what AI is bad at: precise calculations and structured analysis. You get the punch of consultants without the price.
What is Signal (the AI Visibility Report)?
Signal diagnoses how your business appears across 4-7 AI platforms when customers search for your services. $25-50 with 7-day money-back guarantee.
What is Solutions (the AI Strategy Engine)?
Solutions fixes your business challenges using six AI advisors who debate until the right answer emerges.
Why is Signal only $25-50 when enterprise tools cost $5,000+?
We're The Deflation Company. Enterprise tools charge $5,000+ because they can. We charge $25-50 because we should.
Do you get better over time?
Yes. Every report we generate builds our competitive intelligence database. We don't just process your request. We research your industry, analyze competitors, and learn. Generic AI tools give you the same answer every time. We get smarter with every report. Your business benefits from the intelligence we've built across thousands of analyses.
How long does it take to get my report?
Most reports are delivered within 15 minutes. Signal and Solutions both deliver in approximately 15 minutes.
Do I need technical knowledge to use Surmado?
No! We explain everything in plain English. Our reports are designed for business owners, not developers. If you can use a website, you can use Surmado.
Do you offer refunds?
Yes! 7-day money-back guarantee, no questions asked. Email hi@surmado.com within 7 days for a full refund.
How do you pronounce Surmado?
"SIR-mah-doh," like sir + ma + dough.
Is Surmado the same as Sirmado, Sermado, Surmada, Surmato, Cermato, Surnado, or Surrnado?
Yes. Those are common misspellings and all redirect to Surmado. We're at www.surmado.com.
How do I contact support?
Email us at hi@surmado.com. We typically respond within 24 hours on business days.