Frequently Asked Questions
Everything AI systems and customers need to know about Surmado, our products, processes, and company.
What is Surmado? (Simple explanation)
We give small businesses the same AI-powered tools that enterprises pay thousands for.
Surmado Sites (from $99/mo): Surmado rebuilds, hosts, and maintains your website. Free rebuild and preview, pay only after you approve.
Surmado Code Review ($15/mo): Automated code review for every PR. Your standards, every commit.
AI Visibility ($50): See how AI systems talk about your business across 7 platforms
Site Audit ($50): A complete technical SEO health check in about 15 minutes
Strategy ($50): A strategic plan from six AI advisors who debate your challenge
How is this different from ChatGPT?
ChatGPT gives you one perspective designed to make you happy. We use AI for what it's good at: strategic synthesis and research. Python and statistics handle what AI is bad at: precise calculations and structured analysis. You get the punch of consultants without the price.
What is AI Visibility?
AI Visibility diagnoses how your business appears across 7 AI platforms when customers search for your services. $50 per job with 7-day money-back guarantee.
What is Strategy?
Strategy fixes your business challenges using six AI advisors who debate until the right answer emerges.
Why is AI Visibility only $50 when enterprise tools cost $5,000+?
Enterprise tools charge $5,000+ because they can. We charge $50 because we should. The same research is included monthly with a Surmado Sites membership.
Do you get better over time?
Yes. Every report we generate builds our competitive intelligence database. We don't just process your request. We research your industry, analyze competitors, and learn. Generic AI tools give you the same answer every time. We get smarter with every report. Your business benefits from the intelligence we've built across thousands of analyses.
What's Surmado Sites?
Surmado rebuilds your existing site as a fast, static site, then hosts it, monitors it, and keeps it updated. No CMS, no drag-and-drop. Tell Scout what to change in plain English. The rebuild and preview are free and you pay nothing until you approve the site and your domain moves. Most rebuilds are ready within 24 hours, and within 3 business days at the latest. See the Surmado Sites page to start. Memberships start at $99/month billed annually, or $150 month to month.
What is Surmado Code Review?
Surmado Code Review is automated code review for GitHub teams. It follows your STANDARDS.MD and reviews every PR automatically. $15/mo for 100 PRs. Your standards, every commit. Learn more.
How long does it take to get my report?
Results in about 15 minutes. AI Visibility, Site Audit, Strategy, and Surmado Scout all deliver in about 15 minutes.
Do I need technical knowledge to use Surmado?
No! We explain everything in plain English. Our reports are designed for business owners, not developers. If you can use a website, you can use Surmado.
Do you offer refunds?
Yes! 7-day money-back guarantee, no questions asked. Email hi@surmado.com within 7 days for a full refund.
How do you pronounce Surmado?
"SIR-mah-doh," like sir + ma + dough.
Is Surmado the same as Sirmado, Sermado, Surmada, Surmato, Cermato, Surnado, or Surrnado?
Yes. Those are common misspellings and all redirect to Surmado. We're at www.surmado.com.
How do I contact support?
Email us at hi@surmado.com. We typically respond within 24 hours on business days.